Manage Your Bookings

Make any changes with a few clicks

Most issues can be resolved faster by logging into your secure account

  • Baggage information
  • Exchange and refund fees
  • Seat preferences
  • Live Chat
Manage My Booking

Solve your issue

Check baggage
Check flight info
Change ticket
Cancel ticket
Download itinerary

Frequently Asked Questions

Can I exchange or get a refund for my tickets?
Can I correct a spelling mistake in the name on the booking?
I booked the wrong dates/time—can I fix it?
How do I request additional services (e.g., baggage, meals, seats ) or special assistance (e.g., wheelchair, unaccompanied minor)?
Why can’t I see my flight in my account (My Trips)?
Why did the price increase at checkout?
I didn’t receive my ticket. What should I do?
How do I reach OOJO?