This is the agreement between you and OOJO LLC, company registration number: 7310203 USA (Delaware) address: 3422 Old Capitol Trail, STE # 309, Wilmington, DE 19808, USA, with a California CST #2154293-40. (hereinafter - Travel Provider) for the purchase of Travel Services and Products. In case of contradictions between these Terms and Conditions for the purchase of Products and Website Terms of Use, these Terms and Conditions for the purchasing of Travel Products (hereinafter - Terms and Conditions) shall prevail. By purchasing a Product from Travel Provider, you confirm having read the present Terms and Conditions and those of the airline(s) involved and you agree unconditionally to be bound and to abide by these Terms and Conditions.

Travel Provider is an ARC accredited agent which distributes Travel Products as an agent of airlines and other flight consolidators.

You can contact us by telephoning our customer service team (hereinafter - Customer service) at +1 888 457 66 56 or by writing to us at the postal address above or by email to [email protected].

1. CANCELLATIONS, CHANGES, AND REFUNDS

Most of our airline tickets are non-refundable. Refund is available only if our Travel suppliers' fare rules allow cancellation and refunds, we have accepted your request for a refund, and you are not a "no show" (most "no show" bookings are ineligible for any refund). All exchanges are subject to fare difference and fare rules applicable on the date of change.

All tickets must be cancelled prior to departure to avoid a "no show". Most "No show" tickets are ineligible for any refund and/or changes.

If fare rules allow any modifications to booking, e.g. refunds and/or exchanges, a $100 for domestic flights and $200 for international flights fee per ticket will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from the Travel Provider. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure - "NO SHOW ticket(s)" will not be processed for refund and/or exchange. Cancellation of reservation does not automatically initiate a refund. All exchanges can be made only prior to scheduled departure.

After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive, and, in many cases, they are nonrefundable and nonexchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please contact Customer service and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and the Travel Provider has no power to override these restrictions. The airlines change their fares and the availability of the seats on daily basis. Most airlines file their fares with the Airline Tariff Publishing Company. These file updates can occur several times a day. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include, for example, reservation cancellations or load factor on certain flights. The Travel Provider cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory.

2. BAGGAGE INFORMATION

The airline(s) may require you to pay additional fees at the airport if your baggage exceeds certain limitations, such as the number, weight, size, and dimensions of your bags. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. Be advised to check directly with the airline for the latest baggage allowance information.

3. CONDITIONS

At time of sale, the flight departure and arrival times are correct. However, the airlines frequently change times and/or flight numbers. Travel Provider is not responsible for any schedule changes. Please contact the airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservations may result in an automatic cancellation of all continuing and return reservations and suspension of the tickets; contact Travel Provider or the airline prior to your scheduled departure to cancel your existing reservation and retain the original value of the ticket if applicable.

Once the tickets are issued, any changes are subject to fare restrictions and rules. Travel Provider reserves the right to charge service fees already included in the above total. The customer understands all the stipulations, rules and conditions pertaining to the purchased tickets. The fares are not guaranteed until ticketed. To view your itinerary at any time, please use the following link https://pa.oojo.com and your confirmation.

Travel documents required for all tickets (paper, e-tickets, or paperless) include a valid Passport, which must be presented for all international flights. Some countries may require a Visa and/or health card. It is the passenger's responsibility to have all necessary travel documents in the possession at check-in. In the event of non-reconfirmation, or visa/passport issues, Travel Provider shall not be responsible for denied boarding.

Take note that the Travel Provider is not responsible for transportation to and from airports and between airports and does not provide hotel accommodation.

4. RECOMMENDED CHECK-IN TIME

Check-in time recommended for all international flights is a minimum of 3 hours before departure time, even if you are traveling on a domestic carrier to another airport and connecting to your international flight. The Travel Provider is not responsible if you miss your flight by being late for check-in or at the gate. If you miss your flight, you should either contact the airline representative at the airport or contact Travel Provider. If you miss your flight the Travel Provider will make reasonable efforts to assist you but cannot guarantee a replacement flight. The Travel Provider strongly recommends that the passenger check- in online within 24 hours of departure.

5. PRIVACY

Except as otherwise set herein and/ or in applicable laws, details on how Travel Provider is processing personal data are covered in Privacy Policy ("Privacy Policy") which is an integral part of these Terms and Conditions

6. LIABILITY WAIVER

The passenger understands that the Travel Provider is not the source or supplier of the travel services. It acts solely as an agent for the actual suppliers of such services. The passenger has been advised that the suppliers whose names appear in the information supplied to the passenger are those who are actually responsible for providing the travel services purchased. The passenger consent to and request the use of those suppliers and agree not to hold the Travel Provider responsible should any of these suppliers:

• Fail to provide the travel services the passenger has purchased.
• Fail to comply with any applicable law,
• Engage in any negligent act or omission that causes the passenger any sort of injury, damage, delay or inconvenience.

The passenger accepts that the Travel Provider is not responsible for, nor will the passenger attempt to hold it liable for, any injury, damage, or loss, the passenger may suffer on account of any conditions, actions or omissions that are beyond its reasonable control. The passenger has been advised to use a credit/debit card as this may offer me the opportunity to dispute the charge should a vendor cease operating. The passenger understands that the passenger may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. The Travel Provider does not provide or sell travel insurance. The Travel Provider strongly recommends that the passenger contract travel insurance for medical, flight cancellation and flight interruption.

7. VISA INFORMATION

Travel documents required for all tickets (e-tickets, paper tickets) include a Passport, which must be presented for all international flights and valid for at least six months beyond the period of the intended travel. Some countries may require a visa and/or a health card. It is the passengers' responsibility to have all necessary travel documents in possession at check-in.

Passengers will need to verify visa requirements for all stops, as some countries may require a transit visa. Please note, you may need a transit visa in the USA even if you have a USA Green Card. Travelers connecting between or transiting via airports within the European Union Schengen Zone may need a Schengen Entry visa.

Traveling on a one-way ticket may not be allowed to certain destinations. If you intend to travel on a one-way ticket, it is your responsibility to make sure you are eligible.

The Travel Provider does not advise passengers on visa requirements. Please contact the embassy or consulate of the country you are going to visit or transit through to get up-to-date requirements.

If you're travelling with minors, you may need to provide notarized documentation and letters of permission if both parents are not present. You should confirm this with the embassy or consulate of the country you're visiting.

In addition, passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at (202)-647-5225 or by visiting the State Department's Web site at www.state.gov. Non-U.S. passport holders should contact the embassies or consulates of their destination and transit countries to obtain entrance requirements.

Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regard to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. To obtain medical information, you may contact the Centers for Disease Control at (404)-332-4559 or visit the CDC's Web site at www.cdc.gov.

8. TRAVEL BY MINOR

A minor is anyone who is 17 years old or under. The rules for minor travel vary by airlines, but generally speaking:

1. minors under 5 years old are not allowed to travel without adults;
2. minors who are 5-14 years old may travel alone provided they receive a mandatory unaccompanied minor service from the airline; and
3. in most cases for children between 15-17 years old airline unaccompanied minor service is optional.

We strongly advise you to verify the requirements for minor travel directly with the airlines in advance and in any case before purchasing a ticket for a minor. The Travel Provider is not responsible for denied boarding of a minor due to unmet requirements of the relevant airline.

Please note the following:

• If a child requires unaccompanied minor service, additional airline fees may apply and this service must be booked directly with the airlines in advance of a minor travel.
• Unaccompanied minor service may not be available on all flights. For instance, depending on the child's age, some airlines may require nonstop flights for the unaccompanied minor.
• Guardian contact is usually required for unaccompanied minors.
• Anyone under the age of 17 who is flying alone on an international flight may be required to produce a signed letter of consent from a parent or responsible adult.

When making a booking for a minor, you warrant that:

• you possess full legal authority to create a binding legal obligation and purchase a ticket for such minor being his/her parent/legal guardian or otherwise;
• you have verified the requirements for minor's travel with the relevant airline in advance and fully understand and agree to comply with them to allow travel of the minor with the relevant airline.

9. CREDIT CARD CHARGEBACKS

You have the ability to dispute charges with credit card companies ("chargebacks"). If you have a question about a charge on your credit card statement, we encourage you to call Travel Provider prior to disputing a charge with your credit card company so it may discuss and answer any questions or concerns you may have about the charges. In all cases, the Travel Provider will work with you in resolving your concerns. The Travel Provider retains the right to dispute any chargeback that it believes is improper, as described more fully below. The Travel Provider also retains the right to fully cancel any booking in the event of a chargeback related to that booking.

The Travel Provider deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you

• Chargebacks resulting from non-cancellable bookings in the event that the Travel Provider or the airline cannot provide a refund, whether or not the booking is used.
• Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to your credit card.
• Chargebacks arising from the airline's failure to deliver a product or service in a manner that's consistent with the airline's product description.
• Chargebacks resulting from force majeure or other circumstances that are beyond the control of the Travel Provider.
• Chargebacks related to the services or products that have been used fully or partially by you.

For greater certainty, we may use information relating to you, including recordings of customer service calls, to dispute chargeback claims from you.

You hereby unconditionally authorize the Travel Provider to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you.

You hereby unconditionally authorize the Travel Provider to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback fees applied by the bank to the chargeback requested by you without merits and subsequently rejected by the bank./ or retain from your customer's account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you.

10. BANK AND PAYMENT (CREDIT) CARD FEES

Your payment is processed in the United States, when the Travel Provider (or any of its partners) process your payment. When the Travel Provider processes your payment, it will be processed in the country in which the Travel Provider is based.

The Travel Provider may have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Travel Provider) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your payment card).

By providing your payment card data you agree that the Travel Provider (in order to prevent fraud) may conduct a payment card verification by (1) temporary authorization charge in the random amount of less than $2 that will be cancelled afterwards, and/ or (2) contacting the bank - card issuer, and/ or (3) conference call with the Travel Provider and bank representatives, and/ or (4) requesting evidence that the card holder with certain ID is a lawful holder of the payment card submitted to the Travel Provider. If your payment card is declined for any reason, we will notify you within 24 hours. Simply submitting the payment card (and other reservation data) does not automatically guarantee ticketing.

Some banks and payment card companies impose fees for international or cross border transactions. For instance, if you are making a booking using a US-issued card with a non-US merchant, your bank may charge you a cross border or international transaction fee. Furthermore, booking international travel may be considered an international transaction by your bank or card company, since we may pass your card details to an international Travel Provider to be charged. In addition, some banks and card companies impose fees for currency conversion. For instance, if you are making a booking in a currency other than the currency of your payment card, your payment card company may convert the booking amount to the currency of your payment card and charge you a conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

The Travel Provider may use the services of third parties to process your payments.

11. DISPUTES, LAWS AND JURISDICTION

These Terms and Conditions as well as any Claim shall be governed and enforced by and construed in accordance with the laws of the State of Delaware, USA, without reference to its choice of law rules. Unless otherwise prohibited by the applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued.

The exclusive means of resolving any Claim shall be BINDING ARBITRATION administered by the American Arbitration Association (AAA). The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against Oojo in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against Oojo any class action, class arbitration, or other representative action or proceeding. By using Oojo's Website or Oojo's services in any manner, you agree to the above arbitration agreement. In doing so, YOU GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any Claim between you and Oojo (except for matters that may be taken to small-claims court). YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY. You are entitled to a fair hearing before the arbitrator. The arbitrator can grant monetary awards similar to monetary damages granted by a court, but you should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the AAA arbitrator are enforceable in US federal and state courts and may be overturned by such courts only for very limited reasons. Any proceeding to enforce this arbitration agreement, including any proceeding to confirm, modify, or vacate an arbitration award, may be commenced in any court of competent jurisdiction.

In the event that this arbitration agreement is for any reason held to be unenforceable, any litigation against Oojo (except for small-claims court actions) may be commenced only in the federal or state courts located within the State of Delaware as the venue of any action. You hereby irrevocably consent to the jurisdiction of those courts for such purposes.

Subject to the above, any arbitration conducted pursuant to these Terms and Conditions shall be governed by the Federal Arbitration Act and any dispute about the interpretation of this arbitration agreement shall be covered by it.

You can decline this arbitration agreement by sending us, within thirty (30) days of first accepting these Terms and Conditions, the arbitration opt out letter, a form of which being set forth at the end of these Terms and Conditions, to the following email: [email protected].