1. Cancellations, changes, and refunds

When you purchase this airline ticket (hereinafter – Travel Product), you accept these terms and conditions (hereinafter – Terms & Conditions for Travel Products). This is the agreement between you and Traveltech Enterprises LTD, company registration number 11807949 (England and Wales), registered office address: 87 - 89 Baker Street, London, England, W1U 6RJ (hereinafter - Travel Provider) for the purchasing of Travel Products. In case of contradictions between these Terms & Conditions for Travel Products purchasing and Website Terms of Use, these Terms & Conditions for Travel Products purchasing shall prevail.

Travel Provider is an IATA accredited consolidator, which distributes Travel Products as an agent of airlines and other consolidators.

These Terms & Conditions for Travel Products purchasing will only be available in English and all communication relating to this policy will be in English.

Travel Provider may charge fees in connection with your booking or, to the extent permitted, any cancellation, change, or refund thereto (e.g., a cancellation fee). In addition to such Travel Provider's fees and any fees associated with the original booking, Travel Provider will charge the following fees as applicable where cancellations, changes and refunds are permitted. The fees are charged on a per-passenger, per-ticket basis in the currency of the related booking and are generally non-refundable.

• Most of our airline tickets are non-refundable. Refund is available only if our travel suppliers' fare rules allow cancellation and refunds, we have accepted your request for a refund, and you are not a "no show" (most "no show" bookings are ineligible for any refund).

• All exchanges are subject to fare difference and fare rules applicable on the date of change.

• All tickets must be cancelled prior to departure to avoid a "no show". Most "No show" tickets are ineligible for any refund and/or changes.

THE ABOVE CONFIRMED TICKETS ARE NON-REROUTABLE AND NON-TRANSFERABLE.

If fare rules allow refunds and/or exchanges, a 100 GBP for domestic flights and 200 GBP for international flights fee per ticket will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from the Travel Provider. Reservations for tickets to be refunded and/or exchanged must be canceled at least 24 hours prior to scheduled departure – “NO SHOW ticket(s)” will not be processed for refund and/or exchange . Cancellation of reservation does not automatically initiate a refund. All exchanges can be made only prior to scheduled departure.

After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used. Generally speaking, discounted fares are more restrictive and in many cases, they are nonrefundable and nonexchangeable. Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please contact the customer service and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and the Travel Provider has no power to override these restrictions The airlines change their fares and the availability of the seats on daily basis. The airlines manage their seat inventory through their reservation systems. In most cases, they decrease or increase the seat inventory (and thus the fare availability) based on many factors which may include, for example, reservation cancellations or load factor on certain flights. The Travel Provider cannot predict the fare value nor can it guarantee that the airlines will not release cheaper seat inventory.

2. Baggage Information

The airline(s) may require you to pay additional fees at the airport if your baggage exceeds certain limitations, such as the number, weight, size, and dimensions of your bags. Some airlines do not offer any free baggage allowance. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. Be advised to check directly with the airline for the latest baggage allowance information.

3. Schedule Changes

At this time the flight departure and arrival times are correct. However, the airlines frequently change times and/or flight numbers. The Travel Provider is not responsible for any schedule changes. Please contact the airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservations may result in an automatic cancellation of all continuing and return reservations and suspension of the tickets; contact the Travel Provider or the airline prior to your scheduled departure to cancel your existing reservation and retain the original value of the ticket if applicable.

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at your stopover or destination point, or causes you to miss a connecting flight on which you have a booking, you may be entitled to certain remedies from the airline under Regulation (EC) 261/2004 as detailed here

4. Recommended Check-in Time

Check in time recommended for all international flights is a minimum of 3 hours before departure time, even if you are travelling on a domestic carrier to another airport and connecting to your international flight. The Travel Provider is not responsible if you miss your flight by being late for check-in or at the gate. If you miss your flight, you should either contact the airline representative at the airport or contact Travel Provider. If you miss your flight the Travel Provider will use reasonable efforts to assist you, but cannot guarantee a replacement flight

5. International Travel

Travel documents required for all tickets (e-tickets, paper tickets) include a Passport, which must be presented for all international flights and valid for at least six months beyond the period of the intended travel. Some countries may require a visa and/or a health card.

It is passengers' responsibility to have all necessary travel documents in possession at check-in.

If passengers are travelling internationally, travel documents such as a passport, travel visa, ETA, or ESTA may be required. If Travellers don't have the right documents, many countries will deny entry. Travellers connecting between or transiting via airports within the European Union Schengen Zone may need a Schengen Entry visa. To help you avoid any added fees or delays, we recommend you obtain your travel documents well in advance of your trip.

For more information, go to Electronic Travel Authorisation (ETA) at GOV.UK. You can also check if you need a UK visa here. Non-UK passport holders should contact the embassies or consulates of their destination and transit countries to obtain entrance requirements.

Travelling on a one-way ticket may not be allowed to certain destinations. If you intend to travel on a one-way ticket, it is your responsibility to make sure you are eligible.

If you're travelling with minors, you may need to provide notarised documentation and letters of permission if both parents are not present. You should confirm this with the embassy or consulate of the country you're visiting.

The Travel Provider has no obligation to advise passengers on any visa or travel documents requirements and will take no responsibility in case of denied boarding or entry into a country due to lack of visa(s) or improper travel documents. Please contact the embassy or consulate of the country you are going to visit or transit through to get up-to-date requirements.

Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regard to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. To obtain medical information, you may visit the Web site of UK Health Security Agency.

6. Minor Travel

A minor is anyone who is 17 years old or under. The rules for minor travel vary by airlines, but generally speaking:

1. minors under 5 years old are not allowed to travel without adults;
2. minors who are 5-14 years old may travel alone provided they receive a mandatory unaccompanied minor service from the airline; and
3. in most cases for children between 15-17 years old airline unaccompanied minor service is optional

We strongly advise you to verify the requirements for minor travel directly with the airlines in advance and in any case before purchasing a ticket for a minor. The Travel Provider is not responsible for denied boarding of a minor due to unmet requirements of the relevant airline

Please note the following:

• If a child requires unaccompanied minor service, additional airline fees may apply, and this service must be booked directly with the airlines in advance of a minor travel
• Unaccompanied minor service may not be available on all flights. For instance, depending on the child's age, some airlines may require nonstop flights for the unaccompanied minor.
• Guardian contact is usually required for unaccompanied minors
• Anyone under the age of 17 who is flying alone on an international flight may be required to produce a signed letter of consent from a parent or responsible adult.

When making a booking for a minor, you warrant that:

• you possess full legal authority to create a binding legal obligation and purchase a ticket for such minor being his/her parent/legal guardian or otherwise
• you have verified the requirements for minor's travel with the relevant airline in advance and fully understand and agree to comply with them to allow travel of the minor with the relevant airline

7. Other services

Take note that the Travel Provider is not responsible for transportation to and from airports and between airports and does not provide hotel accommodation.

Once the tickets are issued, any changes are subject to fare restrictions and rules. The Travel Provider reserves the right to charge service fees already included in the above total. The customer understands all the stipulations, rules and conditions pertaining to the purchased tickets. The fares are not guaranteed until ticketed. To view your itinerary at any time, please use the following link https://pa.oojo.com and your confirmation.

8. PRIVACY

Details on how Travel Provider is processing personal data are covered in Terms and Conditions for purchasing travel products ("Privacy Policy") which is an integral part of the Terms and Conditions for Travel Products purchasing. Privacy Policy prevails over all other documentation regarding privacy regulation on the Website in part of data processing by Travel Provider.

Liability Waiver

I understand that the Travel Provider is not the source or supplier of the travel services. It acts solely as an agent for the actual suppliers of such services. I have been advised that the suppliers whose names appear in the information supplied to me are those who are actually responsible for providing the travel services I have purchased. I consent to and request the use of those suppliers and agree not to hold the Travel Provider responsible should any of these suppliers:

• Fail to provide the travel services I have purchased
• Fail to comply with any applicable law
• Engage in any negligent act or omission that causes me any sort of injury, damage, delay or inconvenience

I accept that the Travel Provider is not responsible for, nor will I attempt to hold it liable for, any injury, damage or loss I may suffer on account of any conditions, actions or omissions that are beyond its reasonable control. I have been advised to use a credit/debit card as this may offer me the opportunity to dispute the charge should a vendor cease operating. I understand that I may purchase travel insurance to cover certain risks inherent in travel such as supplier bankruptcy and the inability to travel due to a medical or personal emergency. The Travel Provider does not provide or sell travel insurance

ATOL regulation

Not all of our flight only sales are ATOL protected: When we sell flight-only tickets as an agent of ATOL holder, ATOL protection applies to your purchase. When we sell and issue tickets as an authorised airline ticket agent, no ATOL protection applies

Credit Card Chargebacks

You have the ability to dispute charges with credit card companies ("chargebacks"). If you have a question about a charge on your credit card statement, we encourage you to call Travel Provider Customer Service prior to disputing a charge with your credit card company so it may discuss and answer any questions or concerns you may have about the charges. In all cases, the Travel Provider will work with you in resolving your concerns. The Travel Provider retains the right to dispute any chargeback that it believes is improper, as described more fully below. The Travel Provider also retains the right to fully cancel any booking in the event of a chargeback related to that booking.

The Travel Provider deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you

• Chargebacks resulting from non-cancellable bookings in the event that the Travel Provider or the airline cannot provide a refund, whether or not the booking is used.
• Chargebacks resulting from charges authorised by family, friends, associates or other third parties with direct access to your credit card.
• Chargebacks arising from the airline's failure to deliver a product or service in a manner that’s consistent with the airline’s product description
• Chargebacks resulting from force majeure or other circumstances that are beyond the control of the Travel Provider
• Chargebacks related to the services or products that have been used fully or partially by yo

For greater certainty, we may use information relating to you, including recordings of customer service calls, to dispute chargeback claims from you. You hereby unconditionally authorise the Travel Provider to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you

You hereby unconditionally authorise the Travel Provider to charge your credit card (and / or retain from your customer's account) with the amount of any chargeback fees applied by the bank to the chargeback requested by you without merits and subsequently rejected by the bank.

Bank and Payment (Credit) Card Fees

Your payment is processed in the United Kingdom when the Travel Provider (or any of its partners) process your payment.

The Travel Provider may have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Travel Provider) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your payment card).

By providing your payment card data you agree that the Travel Provider (in order to prevent fraud) may conduct a payment card verification by (1) temporary authorisation charge in the random amount of less than GBP 2 that will be cancelled afterwards, and/ or (2) contacting the bank -card issuer, and/ or (3) conference call with the Travel Provider and bank representatives, and/ or (4) requesting evidence that the card holder with certain ID is a lawful holder of the payment card submitted to the Travel Provider. If your payment card is declined for any reason, we will notify you within 24 hours. Simply submitting the payment card (and other reservation data) does not automatically guarantee ticketing.

Some banks and payment card companies impose fees for international or cross border transactions. For instance, if you are making a booking using a UK-issued card with a non-UK merchant, your bank may charge you a cross border or international transaction fee. Furthermore, booking international travel may be considered an international transaction by your bank or card company, since we may pass your card details to an international Travel Provider to be charged. In addition, some banks and card companies impose fees for currency conversion. For instance, if you are making a booking in a currency other than the currency of your payment card, your payment card company may convert the booking amount to the currency of your payment card and charge you a conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank

The Travel Provider may use the services of third parties to process your payment

Governing law and disputes

These Terms & Conditions for Travel Products purchasing are governed by the laws of England and Wales. You consent to the exclusive jurisdiction and venue of the English courts in all disputes (including non-contractual disputes or claims) arising out of or relating to the use of our service or these Terms & Conditions for Travel Products purchasing.

The Travel Provider is committed to customer satisfaction, so if you have a problem or dispute, the Travel Provider will try to resolve your concern. You agree to give us an opportunity to resolve any dispute or claim relating in any way to Travel Products provided ("Claims") by contacting Customer Support. If the Travel Provider is not able to resolve your Claims within 60 days, you can submit your claim in English courts. If a suit is brought to enforce any of the provisions of these Terms & Conditions for Travel Products purchasing or the service, the prevailing party shall be paid by the other party all of the prevailing party's costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys' fees, court costs and expenses of the prevailing party.

Customer Support contacts:

Email: [email protected]

Phone number: +44 808 175 7370